No more group texts nobody reads, radios that don't reach the basement, or news that dies at shift change. Post it once. The people who need it see it, wherever they are.
A front-desk agent hits a problem she's never seen. A guest's payment won't clear at 11pm. She asks the whole network, not just her hotel. The question goes out to everyone who might know.
A night auditor two properties over has solved this exact thing. He answers in the thread. She marks his reply as the answer, and it's there for the next person who asks.
The GM sees a pattern worth everyone knowing and tags the post important. Now it sits at the top of the feed for the whole property. No chasing it down, no forwarding.
Some things don't belong in the feed. One tap moves it to a direct message, either one-to-one or the on-shift group, with read receipts. The contact is built in, so no one trades phone numbers.
A front-desk agent hits a problem she's never seen. A guest's payment won't clear at 11pm. She asks the whole network, not just her hotel. The question goes out to everyone who might know.
A night auditor two properties over has solved this exact thing. He answers in the thread. She marks his reply as the answer, and it's there for the next person who asks.
The GM sees a pattern worth everyone knowing and tags the post important. Now it sits at the top of the feed for the whole property. No chasing it down, no forwarding.
Some things don't belong in the feed. One tap moves it to a direct message, either one-to-one or the on-shift group, with read receipts. The contact is built in, so no one trades phone numbers.
One feed for the whole team. Direct messages when it's just between you. Nothing important lost at shift change again.
Questions
Campfire replaces group texts, radios, and lost shift-change handoffs with one shared feed. You post once and the people who need it see it, wherever they are — so news doesn't die when a shift ends.
Yes. A team member can ask the whole network, not just their own hotel. Someone at another property who has solved the same problem can answer, and the reply can be marked as the answer for the next person who asks.
A manager can tag a post important, which pins it to the top of the property feed for everyone to see — no chasing it down and no forwarding.
Yes. Any conversation can move from the feed to a private direct message — one-to-one or an on-shift group — with read receipts. Contacts are built in, so staff never trade personal phone numbers.
Yes. Every post and message is translated into each teammate's own language the moment they open it, with the original a tap away.