About Campfire

For the people who make hospitality warm

The ones who make every guest feel at home, and rarely feel it themselves.

Watch our story →

The problem

Hospitality remembers every guest's name. And forgets the people behind the desk.

The industry calls it the cost of doing business. We think it's a design flaw.

Ask the people who left why they walked away, and they say they felt invisible. They worked hard, and nobody noticed.

The problem was never the work itself. It's what the work feels like to do.

16.6M

Hospitality workers in the US, on their feet, not at a desk

Of software is built for them

73%*

Turnover in hospitality every year

Place the whole team comes together

*73% annual turnover — BLS JOLTS, accommodation & food services. Workforce: US Bureau of Labor Statistics. Software estimate: Emergence Capital / Skedulo.

What we believe

Four things we hold to be true

A manager who sees their team isn't unusually warm. They're working inside a system that makes noticing the default.

The difference

One ordinary day, made visible

4:58

Thursday, June 12

4:58

Campfirenow

A note from Dana

Room 412 left a comment about how spotless their floor was. That was you. Thank you for today.

The housekeeper who made 14 beds before noon gets a note at end of shift. Her manager saw the guest comment about her floor.

9:24

Feed

Dana Okafor

Front desk · 9:21am

Huge thanks to @Marcus for covering the 2am HVAC callout. Guests never knew a thing.

♥ 73 replies

The maintenance tech who covered a callout sees his name in the feed. Not a formal post, just a teammate saying thanks.

7:02

Kudos

★ Kudos

“You kept your calm when that 11pm situation could've gone sideways. The whole shift felt it. Thank you.”

From Rosa, your manager

Sent 12:04am

The front desk associate who calmed an 11pm situation finds a kudos waiting the next morning. Sent at midnight, when her manager finally had a moment.

None of it took an extraordinary manager. It took a system that made ordinary kindness easy.

What we stand for

The promises under everything we build

Built for the floor.

For the people on their feet, not the people behind a desk.

Hospitality is a people business. It's always known that about guests.

The same care you give your guests, for the people who make it possible.

That belief deserves infrastructure. So we built it.